Well-being and Satisfaction
This page is part of Product Principles
The greatest waste
“The greatest waste <…> is failure to use the ability of people.” - “Out of the Crisis” by W. Edwards Deming.
What is needed to take advantage of the ability of people is to create systems that:
- Respect people
- Provide joy in work (tell how their work contributes to providing customer value)
- Allow those doing the work to improve the process for doing so (give people authority to make changes, along with the tools, training and support to make the right choices)
- Provide support (training, coaching, job instructions etc.)
- Put people in the position to succeed
- Avoid creating pressures that run counter to doing this
- Support intrinsic motivation
From: The Greatest Waste - The W. Edwards Deming Institute